- Use the WashTeams App or Website: Download the app or visit our website.
- Add Your Address: Enter your address during sign-up.
- Specify Pickup and Delivery Slots: Choose convenient times for both pickup and delivery.
- Add Special Instructions: Provide any specific requirements or preferences.
- Select a Payment Method: Choose your preferred payment option.
- Match with a Local Launderer: You’ll be connected with a nearby laundry service provider.
- Enjoy Fresh Laundry: The launderer will pick up, wash, dry, fold, organize, and deliver your laundry right to your doorstep.
1. Download the WashTeams App:
- For iOS: Get it on the App Store.
- For Android: Find it on Google Play.
2. Install and Open the App:
- Once installed, launch the app.
- Get Started:
- Tap on “Do My Laundry.”
- Complete Your Profile:
- Enter your basic details and verify your email.
- That's it! You're ready to enjoy the convenience of WashTeams.
To update your payment information, simply navigate to the "Payment Methods" section within the app. From there, you can easily edit or add new payment details as needed. Ensuring your payment information is up to date ensures smooth transactions and uninterrupted service.
Track your order status through the "Open Orders" tab on your dashboard.
After order completion, if you like the service, you can add the launderer to your Preferred list. Next time, the preferred launderer will receive your order first. If they do not accept within 30 minutes, the order will be shared with other launderers.
Simply apply the promo code during checkout, and the discount will automatically be deducted from your order total. It's that easy!
In the rare event that garments are lost or damaged during our laundry service, we understand the importance of addressing the issue swiftly. To ensure a prompt resolution, please notify our customer service team within 24 hours of receiving your laundry. You can easily create a support ticket directly from our app, streamlining the process for you. Our priority is to address any concerns you may have regarding lost or damaged items promptly and provide you with the best possible solution. Your satisfaction is our top priority, and we're here to assist you every step of the way.
The launderer will weigh your laundry, click a picture, upload it on the app, and your account will be charged accordingly.
You can add special instructions while placing your order in the Section given.
You can cancel your order from the order detail screen. Simply click the "Cancel" button before the launderer picks up your laundry.
Yes, you can select your preferred pickup and delivery timeslots when booking. For same-day delivery, choose a pickup time before 2 PM. If you book a pickup after 2 PM, the delivery will be made the next day.
If you are not home, simply leave your laundry bag at your front door for pickup. We will return your freshly cleaned clothes to your front door as well.
Pricing varies based on the delivery option, weight/size of the bag, and individually priced items. You can view all pricing details in the app and on the website.
Yes, the minimum order for our Wash & Fold service is $45 excluding same-day delivery fees. You can view detailed pricing information on our app and website.
WashTeams is a mobile app that connects customers with local laundry service providers, simplifying the process of managing laundry needs.
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Download the WashTeams app for iOS from the App Store or for Android from Google Play.
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Open the app and select the appropriate option: “Do My Laundry” for customers or “Service Provider” for launderers.
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Enter your details, verify your email, and start using the app.
Yes, the WashTeams app is available for both iOS and Android devices. You can download it from the App Store for iOS or Google Play for Android. The app provides a seamless experience for both customers and launderers, making it easy to manage your laundry needs on the go.
WashTeams accepts MasterCard, Visa, Discover, and American Express cards.
To reach WashTeams support, you can easily do so through the "Contact Us" section within the app. This feature provides a direct channel for communication, allowing you to submit any queries, concerns, or feedback you may have. Our support team is dedicated to assisting you promptly and efficiently, ensuring your experience with WashTeams is seamless and satisfactory. Don't hesitate to reach out if you need assistance – we're here to help!
To delete your account, go to the "Settings" section in the app, select "Delete Account," and follow the prompts. Alternatively, you can contact WashTeams support for assistance.
We will make every effort to delete all of your data immediately upon request. However, we may retain certain data for legal or regulatory purposes, to protect our business interests, or as required by law.
Click on "Forgot Password" in the app, enter your email, and follow the instructions to reset your password.
For technical issues, contact WashTeams support through the "Contact Us" section in the app or on the website.
Yes, WashTeams offers customized laundry services for a variety of businesses, including hotels, Airbnb, salons, barber shops, fitness centers, restaurants, medical offices, summer camps, and more. To get started, fill out the commercial laundry form on our app or website, and we will contact you with the best deal.
Yes, WashTeams takes privacy and data security seriously. Your personal information is protected and used only for providing our services.
Launderers must provide valid identification, have a reliable mode of transportation, and comply with WashTeams' standards and policies.
